Popular online greetings card and gift business Funky Pigeon has suspended new orders and cancelled and refunded others after suffering a “cyber security incident” ahead of the Easter weekend.
Many Funky Pigeon customers had taken to social media to query why their orders had been cancelled and refunded or why they couldn’t place new orders.
At the time of writing, the Funky Pigeon website was still carrying a banner reading: “Oops! We’re experiencing some issues and we can’t accept new orders at the moment. Please try again later!”.
Funky Pigeon has said it is investigating the incident with external IT security specialists. The cyber attack has affected some of Funky Pigeon’s IT systems, possibly suggesting a ransomware attack has taken place.
Unclear whether any customer data has been leaked
The company has said that customer payment data hasn’t been compromised, as payment card details are processed via third-party platforms that encrypt this data. Funky Pigeon has also said it doesn’t believe that customers’ account passwords have been compromised.
However, the business has been unable to confirm if any other personal data is at risk, including customer names and email addresses, addresses for the customer and people they’ve sent cards to, and personalised card and gift card designs, the latter of which may include photographs.
Funky Pigeon is writing to all customers to have made a purchase in the last year to inform them of the incident and the action it is taking.
A Funky Pigeon statement read: “We take the security of customer data extremely seriously and we have temporarily suspended any new orders via the website.
“We have also informed the relevant regulators and law enforcement authorities, and we will continue to review and update our protocols based on what we learn from this incident.
“We would like to sincerely apologise to our customers for any concern or disruption this may cause, and reassure them that our teams are working around the clock to investigate and resolve this incident. As our investigation progresses, we will provide further updates to customers and other affected parties as necessary.”